Contact Us

Contact Info

Our Office

THE WOODLANDS | 1610 Woodstead Ct, Suite 220, The Woodlands TX, 77380

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Office Hours

Monday - Friday | 8am - 5pm CST

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Get in Touch

Email: salescontact@railtrac.com

Phone: (281) 362-1513

    Call: (281) 362-1513

    Office Line

    Call: (281) 362-1513

    After Hours Support: x2123

    Sales & Customer Support

    eBill®

    Email: eb_support@railtrac.com

    Phone: 281-362-6791

    Logistics

    Alexa Braswell-Arriaga | alexaa@railtrac.com | 281-362-6751

    Ayodya Peiris | ayodyap@railtrac.net

    Brandon Staudenmier | brandons@railtrac.com | 281-362-6737

    Chalitha Gunarathna | chalithag@railtrac.net

    Christina Kratz | christinak@railtrac.com | 281-362-6798

    Danielle Kelley | daniellek@railtrac.com | 281-362-6732

    DeAndra Byrd | deandrab@railtrac.com | 281-362-6725

    Demetria Hemphill | demetriah@railtrac.com | 281-362-6718

    Harsha Rajapakse | harshar@railtrac.net

    Kayla Siebert | kaylas@railtrac.com | 281-362-3831

    Lakshan Selvaperumal | lakshans@railtrac.net

    Lorenza Najera | lorenzan@railtrac.net | 281-362-3827

    Manesha Peellawattage | maneshap@railtrac.com | 281-362-6788

    Melanie Blanco | melaniebl@railtrac.com | 281-362-3826

    Melissa Sanchez | melissas@railtrac.com | 281-362-6728

    Milan Prakash | milanp@railtrac.net

    Orkney Joseph | orkneyj@railtrac.net

    Safna Rizan | safnar@railtrac.net

    Stephanie Romo | stephanier@railtrac.com | 281-362-6743

    Wanda Glover | wandag@railtrac.com | 281-362-3862

    Maintenance

    Adam Edwards | adame@railtrac.com | 281-362-6767

    Brittany Jobe | brittanyj@railtrac.com | 281-362-3860

    Brittiany Soirez | brittianys@railtrac.com | 281-362-6722

    Christina Rittenberg | christinar@railtrac.com | 281-362-6753

    Daniela Palacios | danielap@railtrac.com | 281-362-0524

    Debra Simpson | debras@railtrac.com | 281-362-3855

    Don Richrath | donr@railtrac.com | 281-362-6768

    Evaristo Nunez | evariston@railtrac.com | 281-362-3847

    Giselle Tijernia | gisellet@railtrac.com | 281-362-6760

    Jacqueline Champion | jacquelinec@railtrac.com | 281-362-6750

    Jennifer Harmon | jenniferha@railtrac.com | 281-362-1513

    Joyce Lindenberg | joycel@railtrac.com | 281-367-9231

    Kristen Grant | kristeng@railtrac.com | 281-362-6742

    Kyle Finn | kylef@railtrac.com | 281-362-6763

    Kyrie Dichard | kyried@railtrac.com | 281-362-6752

    Laura Tingley | laurat@railtrac.com | 281-362-3872

    Mark Swisher | marks@railtrac.com | 281-362-6705

    Megan Sowards | megans@railtrac.com | 281-362-6739

    Misty Greenley | mistyg@railtrac.com | 281-362-6731

    Misty Scott | mistys@railtrac.com | 281-362-6765

    Robert Silva | roberts@railtrac.com | 281-362-3840

    Susie Handy | susieh@railtrac.com | 281-362-6741

    Tim Greeley | timothyg@railtrac.com | 281-362-6789

    Torrey Bevans | torreyb@railtrac.com | 281-362-6700

    Tyler Morrison | tylerm@railtrac.com | 281-362-6782

    Zina Azarova | zinaa@railtrac.com | 281-362-3821

    Network Support

    Email: bds_admin@railtrac.com

    Phone: 281-362-1513 x1

    RAILAcct®

    Email: ra_support@railtrac.com

    Phone: 281-362-6778

    RAILChannel®

    Email: kennyf@railtrac.com

    Phone: 281-362-6710

    RAILPort®

    Email: rp_support@railtrac.com

    Phone: 281-362-6774

    RAILTRAC®

    Email: rt_support@railtrac.com

    Phone: 281-362-6779

    RateServer®

    Email: rs_support@railtrac.com

    Phone: 281-362-6777

    Sales

    Email: salescontact@railtrac.com

    Phone: 281-362-1513

    Bryan Fish | bryanf@railtrac.com | 281-362-6733

    Ross Heil | rossh@railtrac.com | 281-362-3868

    SupplyOne®

    Email: so_support@railtrac.com

    TRANSPay®

    Email:  tp_support@railtrac.com

    Phone:  281-362-1513

    YardMaster®

    Email: ym_support@railtrac.com

    Phone: 281-362-6770

    YardMaster® Truck

    Email: jt_support@railtrac.com

    Phone: 281-362-6716

    YardMaster® automates in-plant rail operations—inventory, inspections, switching, scheduling, and load/offload—reducing errors and boosting efficiency. ERP integration streamlines order-to-shipment assignment.

    The merger of Bourque Logistics and AllTranstek in January 2025, fueled by a strategic investment of over $100 million from Sixth Street, has established a dominant, unified force in the rail logistics and asset management sector. Based in The Woodlands, Texas, the combined entity leverages decades of expertise—with Steve Bourque and Jeff Wilson continuing their leadership—to provide an exhaustive suite of services tailored for rail shippers and maintenance providers.

    By integrating their specialized capabilities, the company offers a "cradle-to-grave" approach to railcar management. Their expanded service portfolio includes comprehensive fleet management, technical railcar inspections, and regulatory compliance oversight. On the technology side, they provide sophisticated software solutions for automated shipment tracking, freight payment orchestration, and tank car maintenance scheduling. Furthermore, the partnership enhances their ability to offer strategic consulting and mechanical services, such as engineering support and fleet health monitoring. This synergy allows clients to streamline complex supply chains through a single, digitized ecosystem, effectively bridging the gap between physical asset maintenance and real-time logistics data. With the backing of Sixth Street’s capital, the merged company is positioned to aggressively innovate, ensuring that rail shippers have access to the most advanced tools for optimizing fleet utilization and reducing operational costs.